Returns Policy and Guarantee

Discount Codes

Discount codes are available through special periodic promotions or offers and can be used as desired. Some codes are promoted for an introductory offer and can be used only once. Final price will reflect the inclusion of the discount amount depending on code (If code was single usage then the discount will be removed). Sale items do not apply to a second discount. If you feel that your final charged amount did not reflect the correct amount please get in touch and let us know.

Credit Card Security 

We use Amazon Pay, Apple Pay, Paypal and Stripe which are used by thousands of businesses to outsource their transactions for industry standard secure transactions. It is our top priority to ensure that your data is kept secure at all times.

Free Shipping

We will provide free shipping to customers within the United Kingdom for a cart value of £10 or over – sent at the normal shipping times. Shipping cost for orders outside of the United Kingdom will be charged at the best international flat rate shown on the website for regular shipment time.

Shipping And Handling

Shipping cost for orders outside of Europe will be charged at the higher international rate shown on the website.


If within 60 days you feel that your product is unsatisfactory we will either allow you to keep the product and give you a full refund or we will request return at your expense if it requires excess shipping cost.

Delivery Schedule

We aim to deliver your order right away. We will normally send your order to you within 1 business day.
If there is going to be any delay in sending your order we will contact you to let you know by email with is captured when you ordered.
We will give you an estimated delivery date and the option to cancel your order if you would prefer not to wait. International orders are generally received in under 10 days.  If you need items urgently please email us at the time of placing an order.

Postal Returns

A charge of £8.00 is applicable where an item is sent and delivery is not possible due to the delivery not being made due to shipping address being vacant. This is due to a charge levied by Postal Service and not for any handling charge on our behalf.

Please do not refuse the parcel as you may incur release fees from the courier service.

Please allow up to 10 days for your parcel to be returned to us. As soon as we receive it, we will process your request for replacement items or a refund. We will notify you as soon as your request has been processed.

Tax Charges

Tax is included in the prices quoted so the price you see is the price you pay.

Privacy Policy

We do not disclose buyers information to third parties.
Shopping Site Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Cookies last only for the session or once a transaction is complete – whichever is sooner.

Returns Policy

Any items damaged in transit will of course be replaced by us.  You have the right to return an item within 7 days of your receiving it and would ask that you contact us to arrange speedy return.  When it arrives back with us in good condition we will refund that item to your credit or debit card you used to pay for your order less a handling charge and our shipping cost.    

Please let us know before you send any item back so that we can give you a returns number.

Contact us for return address- please do not ship anything until you receive a return address


Base Enterprise LTD (trading as NutriDirect) 04339224
POBox 674
East Grinstead
RH19 3ZG

Company Address

Base Enterprise LTD (trading as NutriDirect) 04339224 – 2nd Floor Crown House, 37 High Street, East Grinstead, RH19 3AF

Note: your credit card statement will be debited on behalf of Base Enterprise LTD

Telephone or fax +44 7980851953

Email –

You may telephone, email or write to us. You are very welcome to visit us but please contact us first to make an appointment to ensure that we will be available.

Use our facebook page to connect with us using Messenger –

If we are not available on the telephone you will be able to leave a message on an answering machine and we will call you back as soon as possible and certainly within 2 working days.

You have the right to cancel your order for 7 days from the date the order was placed – please make sure you read our terms and conditions regarding return

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